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General |
Games | Download/Installation
GENERAL
- Does it cost me anything to play for fun?
- Can I play for real money?
- Is there an age requirement to play?
- If I do play for real money, will my winnings
be reported to the IRS?
- Is online wagering legal?
- Is Real Vegas Online licensed?
- How can I be assured the games are fair?
1. Does
it cost me anything to play for fun?
No, all of our games are
available to download and enjoy completely free
of charge. There is never any obligation to
wager real money and you can play for free for
as long as you wish.
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2. Can
I play for real money?
Of course! Casinos just wouldn't be the same
without the chance to win big. Click here for banking information (deposits and withdrawals).
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3. Is
there an age requirement to play?
There is no age requirement
to play the games for fun, however, in order
to play for real money, you must be at least
18 years of age and the legal age of majority
for your jurisdiction.
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4. If
I do play for real money, will my winnings be
reported to the IRS?
No, all transactions are
kept completely confidential. We do not report
your winnings to any government agency.
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5. Is
online wagering legal?
Yes, online wagering from
the country we host from is perfectly legal,
however, international law is very complex and
we do not know the specific laws that may apply
to where you live. We operate under strict compliance
with all local laws and urge you to wager real
money only if you are in compliance with yours.
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6. Is
Real Vegas Online Casino licensed?
Yes,
we use license from Real Time Gaming software
and operate with complete compliance of all
laws pertaining to online gambling.
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7. How
can I be assured the games are fair?
All games must pass testing
by engineers from Princeton University and must
undergo extensive testing for fairness and accuracy
from RealTime Gaming's Quality Assurance Department
prior to being released to the public.
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GAMES
- What
games does Real Vegas Online Casino offer?
- Where
can I find detailed instructions for the various
games you offer?
- How
can I be sure the games are fair?
- How
do the odds for your software compare to the
odds at land-based casinos?
- Is
there an age requirement to play?
- How
do I switch from playing for fun, to playing
for real?
- Does
Real Vegas Online Casino offer a comp program of
any kind, and how do I use it?
- After
placing a bet, I change my mind. How can I remove
the bet?
- I'd
like to see a record of my gameplay, is this
available anywhere?
1. What
games do Real Vegas Online Casino offer?
Real Vegas Online Casino offers
one of the largest selection of games available,
including casino favorites such as Blackjack,
Baccarat, Roulette, and Craps, as well as a
wide assortment of 3 and 5 reel slots, video
poker, and a range of new network wide progressives
for Slots and Caribbean Poker. All in all, we
offer over 35 games with new updates and games
being developed on a regular basis. With such
a diverse selection, you're sure to find the
perfect casino entertainment to suite your needs.
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2. Where
can I find detailed instructions for the various
games you offer?
Detailed game play rules
and complete instructions for all our games
can be accessed by clicking the rules button
from within the software.
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3. How
can I be sure the games are fair?
All games must pass testing
by engineers from Princeton University and must
undergo extensive testing for fairness and accuracy
from RealTime Gaming's Quality Assurance Department
prior to being released to the public.
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4. How
do the odds for your software compare to the
odds at land-based casinos?
In the United States there are 13 states
that have land based casinos. You may be surprised
to learn how their payouts compare to Real Vegas Online's. The following data was obtained
from the June 1999 issue of Casino Journal.
(Although the actual payout varies depending
on the denomination of the slot game, we are
using the averages for this comparison.)
| State: |
SLOTS Payout: |
TABLES Payout: |
AVERAGE Payout: |
| NV |
94.65% |
84.81% |
90.71% |
| CO |
94.37% |
80.86% |
88.96% |
| IL |
93.97% |
82.86% |
89.52% |
| IO |
93.42% |
78.00% |
87.25% |
| IN |
93.29% |
80.29% |
88.09% |
| CN |
91.91% |
N/A |
N/A |
| NJ |
91.63% |
83.45% |
88.36% |
| average |
93.32% |
81.71% |
88.82% |
| Real Vegas Online Casino |
95.73% |
97.52% |
97.40% |
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5. Is
there an age requirement to play?
There is no age requirement
to play the games for fun, however, in order
to play for real money, you must be at least
18 years of age and also the legal age of majority
for your jurisdiction.
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6. How
do I switch from playing for fun, to playing
for real?
When you decided you've practiced enough
and are ready to play for real, switching to
real money mode is quick and easy. Exit and
restart the software. At the login screen, make
sure that you select "Play for Real Money"
and log in. Click the "Bank" button
at the top left of the screen. Once in the banking
area, choose a deposit method from one of our
secure processors and follow the instructions
for depositing money into your account. Now
just select the game of your choice and start
winning for real!
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7. Does
Real Vegas Online Casino offer a comp program of
any kind, and how do I use it?
Our software is set up to automatically
accrue comp points for you at different rates
for different games, but in average you receive
around 1 point. In addition, you may be awarded
additional points at any time at the discretion
of the casino's management, and you can redeem
your points for real money or exciting prizes.
We are constantly searching for newer and better
unique prizes.
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8. After
placing a bet, I change my mind. How can I remove
the bet?
As long as you haven't
initiated play, you may reduce the amount of
your bet or remove your bet entirely by clicking
directly on the chips on the table.
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9. I'd
like to see a record of my gameplay, is this
available anywhere?
Yes, complete records of
the entire gameplay history for your account
can be obtained by contacting customer service.
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DOWNLOAD/ INSTALLATION
- How long will it take for me to download the
games?
- I've downloaded the software
but now what do I do?
- I can't seem to find the file
that I downloaded. How can I locate it?
- What is "the Desktop"?
- How do I create an account?
- Is my account information
kept confidential?
- I keep getting a "Required
information needed" error when trying to
login. What do I do now?
- I can't remember my password.
How can I retrieve it?
- Will your software work on my
Macintosh?
- I am on AOL, can I still use
your software?
- What are the minimum system
requirements to play?
1. How
long will it take for me to download the games?
Since our software is the
fastest downloading casino package on the net,
your download wait time should be very small
no matter what speed your connection is. The
approximate download times are as follows:
- Connection Speed Approximate
Download Time
- 28.8 Modem 18 minutes
- 56k Modem 9 minutes
- DSL / Cable Modem / T1 Less than 30 seconds
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2. I've downloaded
the software but now what do I do?
You should see a file on
your desktop named "smartdownload.exe".
Simply double-click the file and follow the
installation instructions.
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3. I
can't seem to find the file that I downloaded.
How can I locate it?
If you are unable to locate
the file on your desktop, you can find it by
going to the start button and selecting "search
--> find files or folders". In the Search
field type "smartdownload.exe", make
sure that the "local drives" option
is selected in the "look in" field,
and then click "find now". After the
file is found, simply double-click it and follow
the installation instructions.
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4. What
is the "Desktop"?
Desktop is the term used
to describe the background area on your computer
monitor. When all your programs are minimized,
what you are looking at is the Desktop. You
should see icons towards the top left corner
for "My Computer," "Recycle Bin,"
and any other programs your system may have
pre-installed.
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5. How
do I create an account?
Creating an account is
quick and easy, simply double-click Real Vegas Online's
icon on your desktop and then click the "new
account" button. After filling out the
required information , click "create",
and you will be ready to log in to your new
account.
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6. Is
my account information kept confidential?
Yes. Your account information
is protected by our software's state-of-the-art
128 encryption technology and will always be
kept completely confidential.
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7. I
keep getting a "Required information needed"
error when trying to login. What do I do now?
If you have not yet created
an account, you will need to do so before you
can log in and begin playing. If you already
have an account and are getting this error,
most likely you have mistyped either your user
name or your password. First, make sure that
your caps lock key is turned off, then, double-check
the spelling of your username and retype your
password. Remember, although your username is
not case sensitive, your password is, meaning
lowercase and uppercase characters must match
your original password entry exactly. If you
are still having problems logging in after these
steps, please contact customer support and we
will be happy to help you resolve the issue.
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8. I
can't remember my password. How can I retrieve
it?
In order to retrieve a forgotten password
you will need to contact our support department
at support@realvegasonline.com,
or you can call our support department by phone
24 hours a day at: 1-888-512-3769
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9. Will
your software work on my Macintosh?
No, at this time our software
is not compatible with the Macintosh operating
system.
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10. I
am on AOL, can I still use your software?
Yes, AOL users can download
and play our software with AOL version 3.0 or
later.
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11. What
are the minimum system requirements to play?
The minimum system requirements for our software
are a Pentium 90, windows 95+, and 16mb RAM.
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